FAQ

FREQUENTLY ASKED QUESTIONS 

How will I know if my order is confirmed? 

You will receive an order confirmation via email.

I've changed my mind, can I cancel my order?

Please contact us immediately via Live Chat or phone to cancel an order. Once the order has been sent to a shipping facility, we are not able to cancel it. Most orders start processing within 30 minutes after they have been placed. In this case, we ask that you please wait until the order arrives and follow the return procedure.

Can I change the style, color or size after an order is placed? 

Please contact us immediately via Live Chat or by calling 773-253-1805. If you contact us within 30 minutes of placing your order it may be possible to make changes. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged. 

When will my order be shipped? 

Most orders are shipped the next business day after they are placed. We use FedEx ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3-7 business days. Orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive. Pre-Orders will ship on or about the date mentioned on the product page, except in rare cases when pre-orders are not shipped because the order has been cancelled based on demand.

How can I track the status of my order? 

If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the FedEx tracking number. Click on it to see the status of your shipment.

What if I place an order and T-Goddess Collection doesn't have the item in stock? 

If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and going to "My Orders".

 

Billing & Shipping

What forms of payment are accepted for online purchases, and when am I billed? 

We accept Visa, MasterCard, American Express, Discover and PayPal. We do an authorization when the order is placed to verify that the funds are available. We do not charge your card or account until the order has been shipped. 

What shipping options are available in the continental USA? 

All orders in the continental USA ship via FedEx ground unless Two Day or Next Day shipping options were chosen at checkout for an additional fee. See Shipping Policy.

What are the shipping fees? 

Shipping within the continental USA is a flat fee of $8.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $18 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00pm EST. See Shipping Policy for details. Shipping to a Military Base is $14.95 per order. Shipping to Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is $24.95 per order.

Can I ship an order to a P.O. box? 

No, we cannot ship to P.O. Boxes. We ship everything via FedEx and need a street address for delivery.

Can I ship an order to a foreign country? 

We offer shipping to Canada, Puerto Rico, US Virgin Islands, Guam and Military bases. Your order will ship via FedEx from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out of the USA via Federal Express International or United States Postal Service (USPS). Please allow about 2 weeks for delivery.

 

Returns

We gladly accept returns of Incorrect merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the Return Center. 

* Return or exchange via mail: Start by visiting our Return Center. You can either print a shipping label and drop off at FedEx location, You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued.